WLCC Return Policy

RETURN POLICY. 
At White Light Candle Co., we are committed to customer satisfaction. If you’re not completely satisfied with your purchase, you may request an exchange or refund under the following conditions:

1. Return Eligibility

  • Returns must be initiated within 7 days of purchase.
  • Items must be in their original, unused condition, including all packaging and components.

2. Return Process

  • Request a Return Authorization: Contact us at whitelightcandleco123@gmail.com to obtain a Return Merchandise Authorization (RMA) number.
  • Prepare Your Return: Securely package the item in its original packaging and include the RMA number.
  • Ship the Return: Send your return to:
    White Light Candle Co.
    Attn: Returns – RMA #[Insert RMA Number]
    67390 Bass Lane
    Bend, Oregon 97703
    United States
    You are responsible for return shipping costs. We recommend using a trackable shipping method, as the Company is not liable for lost returns.

3. Refunds and Exchanges

  • Once your return is received and inspected, we will determine eligibility.
  • If approved, refunds will be issued to the original payment method within seven (7) business days.
  • You will receive an email notification once your return is processed.

4. Defective or Damaged Products
If your product arrives damaged or defective, contact us immediately at whitelightcandleco123@gmail.com to arrange a replacement or refund.

5. Additional Questions
For questions about this policy, email us at whitelightcandleco123@gmail.com.